Bike Hire Agreement: Terms and Conditions
These Terms and Conditions form part of the Agreement made between Lake District Bike Hire Ltd trading as Lake District Bikes and the hirer.
It is hereby agreed as follows:
Lake District Bikes rent bikes booked in advance, from their premises in Lowick Green, near Ulverston, Cumbria LA12 8DX
Booking Hire Bikes
All hire bikes must be pre-booked and paid for online via www.lakedistrictbikes.com. Each hire bike is individually listed on the website and multiple different bikes can be reserved on the same booking form.
COVID-19 in 2021
Due to the uncertainty of a future lock down in England in 2021 all booking for bike hire from 30 April 2021 to 31 December 2021 shall be subject to the following:
If there is a lockdown in England which prohibits bikes from being hired from our premises in Lowick hirers will be offered one of two options.
- To roll the booking forward for anytime within 12 months starting from the first day of the ending of the English lockdown.
- The hirer to be offered a refund of the value of the bike hire booking less £20 administration fee/booking.
Payment for the full period of bike hire must be made with the online booking. A receipt is emailed immediately the booking is made. A confirmation email with further details of location and collection times will be forwarded within 24 hours.
On collection of the bikes/equipment, a credit card deposit is required which will be refunded in full on the safe, undamaged return of the hire bikes/equipment. Alternatively a passport, driving licence or your car left on our premises (free parking) can be used as security against the safe return of the hire bikes/equipment.
Last minute: Clients wishing to hire bikes on the day must still book online prior to collection to ensure availability of the bike(s).
Cancellation of a Bike Hire Reservation
No refunds will be given for any bike hire cancellation for whatever reason, unless you are booking a bike tour which falls under Consumer Contract Regulations, in which case:
When placing a bike tour order online you have the right to cancel the order within 14 days of placing the order under the CONSUMER CONTRACT REGULATIONS, implemented in June 2014. All cancellations within this 14 day period must be sent by email to firstname.lastname@example.org stating the order number, date to which the order appertains and the name of the person who placed and paid for the order. Refunds will be made directly to the original payment method, and may take several days . However, a charge will be levied of £20 per bike hired, and £60 per tour/holiday cancelled to cover costs incurred in handling the online order/administration and re-listing on the web site www.lakedistrictbikes.com of the products/services cancelled.
Cash refunds will not be made for bookings unable to be utilised due to pandemic lockdown restrictions. Bookings can be rescheduled for when restrictions are lifted and are to be made within a rollover period of twelve months. Please contact John 07887 731552 or email@example.com to re-arrange as these changes cannot be made via the website.
Unless previously agreed with Lake District Bikes, all bikes/equipment must be returned by 17.00 in summer (BST) and 16.30 in winter (BWT).
A charge for the late return of bikes of £20.00 per hour will be made.
Full or partial refunds will not be given for the early return of hire bikes under any circumstances including adverse weather conditions.
Delivery and collection of hire bikes is free of charge within a three mile radius of Lowick. Delivery and collection to other locations can be arranged for a supplementary charge dependent on the mileage involved. This service is not available to be booked online and is subject to driver availability. Please contact John in advance on 07887 731552 or firstname.lastname@example.org
Rental Bikes and Equipment
By accepting the bike(s)/ equipment the hirer accepts that they are in good technical, safe and clean condition and must be returned in the same condition. Bikes and equipment hired remain the property of Lake District Bikes. The hirer is obliged to take good care of the bike/equipment hired and take all precautions necessary to protect from damage or theft. All the bikes are regularly maintained and inspected prior to each hiring as the safety of the client is paramount. It is the hirer’s responsibility to double check the bike and report any damage prior to setting off. On return a representative of Lake District Bikes will examine the bikes/equipment and if there is no damage or loss will confirm the cancellation of any credit card deposit taken. If for any reason a full inspection cannot be undertaken on their return, Lake District Bikes reserves the right to inform clients within seven days of the return of any damage found and invoice the hirer accordingly. Inner tubes supplied with the hire bikes will be charged at the recommended retail price if used or missing.
Should any damage be sustained to the bike or components during the hire period, the hirer is responsible for the full replacement cost at current market price of the whole or part of the bike so damaged. The hirer is responsible for the full replacement cost of the bike/equipment if it is lost or stolen during the hire period. It is recommended that the hire bike is kept in sight at all times. If you wish to transport the hire bikes to another location, this can only be done in a van, estate car or via a correctly rated mounted bike rack. If the wheels are removed, this is entirely at the hirer’s risk. Should any damage to the bike occur such as scratches to the frame and decals or any other damage, the hirer will be responsible for repairs as quoted by Lake District Bikes.
Children under 18 years must be accompanied by a riding adult at all times. Under UK law E-Bikes are not to be ridden on public roads by children under 14 years of age.
Road and hybrid bikes must not be used on mountain bike trails and must not be taken onto sand on the beaches. Mountain bikes must also not be taken onto sand.
Mountain bikes returned in an extremely muddy condition will incur an additional cleaning charge of £10.00 per bike. This charge is at the discretion of Lake District Bikes. Bike cleaning facilities are available on site should clients choose to clean the bikes themselves thereby restoring the bikes to the condition in which they were hired.
Electric Bikes and Battery Care
E-Bikes should not be ridden through deep water nor streams. Water ingress will damage the motor and battery.
E-Bike batteries should be charged at room temperature for optimum performance and charging rate. Batteries must not be run completely flat as this can permanently damage the components. Damage can be traced by diagnostic software and replacement will be charged to the hirer at full retail cost.
Collection of Bikes/Equipment
Hire bikes are to be collected and returned to Lake District Bikes in Lowick during hours of business: 0830 – 1700 in summer (BST) and 0900 – 16.30 in winter (BWT). You will be allocated a time to collect the bike(s) in the confirmation email you receive upon booking. This time will allow sufficient space between individual clients.
A fee of £20 per hour will be charged for any late return. Full or partial refunds of bike hire will not be given under any circumstances including adverse weather conditions.
Any bikes not collected by 1300 (unless by prior arrangement) will be deemed as not required by the hirer and will be returned to storage. Refunds will not be made.
Liability in case of Accident
Lake District Bikes does not provide cover nor accepts any liability to third parties for damage caused to others or their property. It is recommended you have adequate insurance cover or ensure that you are covered by your holiday insurance policy. It is recommended that you carry personal identification and insurance documents whilst cycling.
Lake District Bikes does not accept any liability for any damage caused or injury to the hirer during the hire period. We recommend that helmets are worn at all times whilst cycling and are available to rent from Lake District Bikes. We advise that all cyclists ride within their own capabilities and fitness levels. Mountain biking can be dangerous and clients should not attempt hazardous trails beyond their skill level.
We recommend that clients carry a mobile whilst cycling. Lake District Bikes contact number is 07887 731552 (John Sutcliffe). For emergency services contact 999.
Accidental Damage to a Bike On Hire
In the case of an accident causing damage/no apparent damage to the hire bike there will be a standard charge of £50.00 to over the cost of the independent assessment of the bike to ensure the bike is removed from hire or allowed to continue to hire. This will be undertaken by a qualified accredited cycle technician at Ride Repair Cycles, Grange over Sands. Should the bike have sustained any damage a quote will be obtained for repair and submitted to the hirer by email. In the case of obvious visual damage to the hire bike being apparent a deposit of a minimum £250 will be taken by card towards the repair, making a total of £300. On submission of the repair estimate by email the hirer will be expected to pay the remaining sum or will receive a refund from Lake District Bikes. Lake District bikes does not offer any form of insurance to the hirer for any occurrence, we recommend you obtain your own insurance via your holiday or home insurance policies.
Civil Responsibility and Limitations
The hirer is responsible for respecting existing UK traffic laws. The hirer is responsible for all damages that occur whether to himself or anyone else within the rental period. Lake District Bikes does not accept liability for any claims by third parties regarding accidents, wounds, blows or damages caused by the hirer, nor to their property, or loss of objects for whatever reason outside of the control of Lake District Bikes.
Agreement of Bike Hire Terms and Conditions
By completing the online booking form on the website www.lakedistrictbikes.com you agree to the above terms and conditions of hire.